The State of eCommerce before and after the Pandemic

During the pandemic, e-commerce expanded at an astounding rate of 33.6% in 2020, reaching a staggering sum of around $800 billion. In fact, according to a recent prediction by Emarketer, e-commerce would expand by a further 13.7% in 2021 to reach $908 billion. This is true, although the pandemic has subsided, in-store shopping is on the upswing, and a higher portion of consumer spending is shifting back to services like travel and live entertainment.

John Lewis Partnership Reorganizes its Team in Response to Unfavorable Outcome​

March 16, 2023: John Lewis Partnership, the owner of John Lewis department stores and Waitrose, is facing a decline in results, with the company expected to report its second full-year loss in March. The cost of living crisis has hit even Waitrose’s affluent customers, and strategic missteps, such as the late advertising of its Essentials range and the introduction of small stores, have also contributed to the decline. As a result, the company is shaking up its management team and bringing in Nish Kankiwala, a former executive of Hovis and Burger King, as its first group CEO. Kankiwala, who has little retail pedigree but extensive brand experience, will replace the previous CEO, Pippa Wicks, who unexpectedly left last month.